Introducing the 1010data Support Portal

As part of our continuous effort to provide world-class support and service, 1010data is excited to announce our new Support Portal. All support requests will be tracked in the portal, providing you full access and visibility of your ticket status.


WHAT DOES THIS MEAN FOR YOU

 

There is not a lot of change in terms of how you contact us – you can continue to submit tickets via email using support@1010data.com or through your 1010data product session. In either case, a ticket will automatically be created on your behalf in the Support Portal, which you can then access and track.

 

Within the Support Portal, you have direct access to:


  1. Create new tickets and track the progress
  2. Update and escalate priority level for support requests
  3. A growing Knowledge Base for searchable, self-help solutions


 

The new Support Portal is the first step in building a more streamlined support experience for our customers. As part of our commitment to building a better experience, we will continue to release additional features such as:


  • Community Forum where customers can share knowledge with other users
  • Customer Chat for real time issue resolution
  • Integrated Phone Support with intelligent call routing and direct ticketing



LEARN MORE

 

You can learn more about the 1010data Support Portal here. We welcome any feedback as you start to interact with the new Portal and will announce new features as we continue to improve our services.

 

If you have further questions, please contact us at support@1010data.com.


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