Error Message:

Invalid username or password.

Please check that your username and password are correct, and ensure that the correct environment and version are selected.


  • Verify that you are able to login with your username and password directly in the portal.
  • If this is the case, reset your password via the portal and only use alphanumeric characters.​
  • After the password is reset, log into the Excel Add-In with your new password.


If you can login via the portal, then the login issue via the Excel Add-In may be due to your password containing special characters (e.g. ! @#$ &... ). The Excel Add-In can only handle alphanumeric characters.